Organization: Astra Security
Location: India
Astra is a cyber security SaaS company that makes otherwise chaotic pen tests a breeze with its one-of-a-kind Pentest Platform. Astra’s continuous vulnerability scanner emulates hacker behavior to scan applications for 9300+ security test Salesforce admin jobs. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra’s CI/CD integrations.
Table of Contents |
| 1. Job Details |
| 2. Qualifications |
| 3. Responsibilities |
| 4. Official Advertisement Link |
Job Details |
|
| Job Source | online |
| Organization | Astra Security |
| Job Location | India |
| Similar Jobs | https://shorturl.at/s86G6 |
Qualifications
- 1-3 years of experience in customer success.
- Excellent written and verbal communication skills
- Technical knowledge required to work in a cyber security organization’s customer-facing role
- Ability to build rapport with the stakeholders
- Willingness to work in a remote setup
Responsibilities
- Ensuring a smooth customer onboarding.
- Championing product adoption.
- Maintaining high NPS.
- Ensuring renewals of the accounts assigned to you.
- Understanding customer requirements and translating them into deliverables.
- You will be attending to customer emails and phone calls on a daily basis.
- You will be looking after stakeholder management between various teams and customers.
- Experience working with brand image and promoting value through customer experience.
- Building a rapport with the customers.
- You will be up-selling and cross-selling complementary Astra products.
- You will be ensuring timely delivery by communicating across teams.
- Diligently maintain customer success platform.