Salesforce is a customer relationship management platform that helps businesses deal with customer sales and many other processes. It can help businesses connect with people, provide good services, unify teams, and offer automation tools that can help employees perform. we will guide you in Salesforce Testing Interview Questions.
Most Asked Salesforce Testing Interview Questions
To help people prepare for interviews, we’ve curated a list of Salesforce testing interview questions below.
1. Tell me about Salesforce CRM.
Salesforce is a customer relationship management software. Users access salesforce entirely online ending the need for software downloads. Data is stored securely, allowing users to access it anytime from any device.
2. What are the advantages of Salesforce CRM?
Here are some of the common advantages of Salesforce CRM –
- CRM closes deals faster and identifies high-potential customers.
- It implements an approach to attracting and converting new customers.
- It reduces expenses while improving customer happiness.
- It frees up your time by automating processes.
- It enhances skills and strengthens communication across all departments.
3. Explain the meaning of custom objects in Salesforce.
Custom objects, on the other side, are user-defined objects designed to store information that is specific to your organization’s needs. They act like data containers that hold information relevant to business processes.
4. Explain the object relationship summary.
In Salesforce, you can relate object accounts in a linked list. Many types of relationships can be created to attach specific business cases with customers. It is probable to create a relationship on an object and describe many relationship types.
5. Describe the meaning of the object relationship overview.
An object relationship overview in Salesforce is needed to relate object records with normal object records in a linked list. In other words, tracking product defects related to customer cases is supporting. You can describe many types of relationships by generating support fields on an object.
6. What are the reasons that can cause data loss in Salesforce?
Data loss can occur due to the following explanations in Salesforce-
- Altering data and date-time.
- Varying the percent, and currency from other information.
- Shifting to a multi-select picklist from any kind of picklist.
- Altering to auto-number.
- Changing from text-area to email, mobile, and text.
7. How can SaaS be beneficial?
Here are a few benefits of SaaS-
- SaaS customers give similar simple integration.
- It applications use an easy internet that makes it simpler for the customer to use.
- It always offers a new platform to the customer.
8. What is a dynamic dashboard in Salesforce? How to create a new one?
Salesforce dynamic dashboard enables multiple users to access a dashboard that was accessed only by a simple user. They are used to display user-specific data, such as their sales, the number of case closures or leads converted, etc.
To create a salesforce dynamic dashboard, go to the dashboards tab, click new dashboard to create, and add a description if you’d like.
Conclusion
We hope Salesforce testing interview questions and answers will help you be selected for your job interview in the leading MNCs worldwide. For building a successful Salesforce career, check out Salesforce certifications. It will also help you to understand the job roles & responsibilities. So read our other blogs to know more about Salesforce Testing Interview Questions.