Organization: Honeywell
Location: Gurgaon, Haryana, India
In this role, you will be responsible for ensuring that the HBS Regional Services Business reaches the top percentile in terms of the industry standard customer experience metrics, and you will work with our customers to understand how they measure success in partnering with Honeywell and work with the Regional HBS Service team to achieve and surpass customer expectations. Career in SAP offering the opportunity to work at the intersection of information technology and business administration.
Table of Contents |
| 1. Job Details |
| 2. Responsibilities |
| 3. Eligibility |
| 4. Official Advertisement Link |
Job Details |
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| Job Source | online |
| Organization |
Honeywell |
| Job Location | Gurgaon, Haryana, India |
| Similar Jobs | http://surl.li/phnlrp |
Responsibilities
- 15% Lead generation and partnership with sales; You will own multiple customer relationships to retain and grow revenue, maintain a deep understanding of our solutions and communicate with customers about the most relevant features/functionality for their specific business needs, partner with Regional Honeywell Connected Enterprise & HBS Operations to drive adoption and onboarding of Honeywell Digital initiatives, identify the right business use cases where future offerings can be applied and work with sales to capture these high quality leads
- 55% Customer success/ customer value realization; You will be involved in the entire customer lifecycle from pre-sales, on-boarding / pilot through the duration of the subscription period, work with our customers to define how they view success, measure those outcomes, develop a delivery plan, and train and partner with the Service teams to meet and exceed those targets, assist in the design and development of documentation for exceptional onboarding, training, & adoption along with Best Practice Sharing amongst the CSM Teams, and develop and constantly improve processes to engage customers and provide recurring value while working in close collaboration with sales for sales support, negotiation support, and renewals with existing customers
- 30% Customer health and retention; You will monitor your accounts’ health and proactively identify and mitigate churn risk, and function as a voice of the customer and provide feedback on how our solutions can better serve our customers
Eligibility
- Bachelor’s degree in Business, Technology, or another related field
- Minimum of 10 years of experience with thorough knowledge of Service type of business and or customer success processes
- Experience working in a multi-national, matrixed organization
- Business fluent in spoken and written English, additional languages an advantage
- Strong PowerPoint and Excel Skills